Pacific Quest
  • Hilo, HI, USA
  • Full Time


Pacific Quest is an outdoor therapeutic program for struggling teens and young adults, located on the Big Island of Hawaii. Pacific Quest offers a clinical, yet holistic approach to treatment, moving beyond traditional wilderness therapy and teaching sustainable life skills.

Pacific Quest's proprietary therapeutic model is a groundbreaking approach that utilizes Horticulture Therapy to create concrete metaphors for its students as they cultivate their own health and happiness.

Pacific Quest cultivates Sustainable Growth in our students, in our families, in our communities, and in ourselves.


The primary responsibility of the Program Medical Assistant is to support the program nurses, the program doctors, and the overall wellness program at Pacific Quest. This is accomplished by maintaining medication systems and well as essential wellness department administrative duties. On time delivery and restocking of all student medications, non-prescriptive agents and personal effects will be the main responsibility of the Program Medical Assistant as well as organizing and improving the efficiency of the wellness office in its daily operations. The Program Medical Assistant will act as the liaison between the house supervisors and the program nurses. Under the supervision of the Program Nurses, the program medical assistant will perform a variety of support duties that include but are not limited to field wellness plan creation, parent communication, internal and external communication, staff training support, inventory, and maintenance of student, wellness related financial and program files.


  • Deliver and stock all essential medications, supplements, non-prescriptive agents, and personal effects to the students of Pacific Quest.
  • Maintain student files, company accounts, organization of computer, phone and key systems
  • Timely and clear communication regarding any Wellness Department issues and needs
  • General Wellness department administrative support
  • Maintain documentation in electronic records system
  • FWP creation for both programs in coordination with the program nurses
  • Prepare the wellness, field, and logistics departments before student arrives on FWP details, as needed
  • Manage all internal and external daily communication via email, phone and electronic data systems in coordination with the program nurses; distribute and assign tasks as needed
  • Supplement template letters to parents, as needed
  • Maintain and update all Wellness systems and protocols in areas of responsibility
  • Track all office equipment, Wellness supplies, and supplement inventories
  • Communication with parents and outside providers (with consent) to obtain consent via phone and email regarding treatment plan updates and changes, and otherwise as needed and assigned regarding medications, supplements, and medical records
  • Update Field Wellness Plans per doctors' orders and ensuring implementation and follow through of FWPs
  • Update medication tabs and medication sheets as needed in coordination with the program nurses
  • Ensure maintenance of weight radar
  • Participate in trainings as assigned
  • Maintain wellness supply systems – inventory, delivery and stocking – with a continual eye to improvement
  • Maintain lab radar support system:
    • orders, requisitions, and results; setting up logistics for labs
    • Notify ordering doctor when lab results are posted
    • Record lab results in BN Vitals with the program nurses
    • Scheduling transport for students to lab, medical appointments and being the liaison between the outside medical provider, parents, and Program Physicians as needed
  • Medical Template Letter Creation with the program nurses
  • Discharge Health Summary template creation
  • Set up families with Wellevate
  • Huli Ka'e Clearances with the program nurses
  • Maintain the supplement inventory and supplies
  • Support for medical records transfer, gathering
  • Assist in the uploading of all wellness related student receipts and charges for the Finance Department; auditing prior to final billing
  • Other ad hoc duties as necessary


  • Additional duties as assigned by program nurses or doctors


  • Must be a team player and be able to form mutually respectful and considerate relationships with staff and to grow professionally in meeting the challenges of this position
  • Ability to work independently as well as with a team
  • Must be a self-directed leader who can multi-task and independently manage a busy, high volume office with the potential of many distractions, while also having the ability to work collaboratively with a team of professionals
  • Impeccable focus, leadership and organizational skills; a positive disposition
  • Ability to independently prioritize and delegate tasks
  • A demand of excellence in self and co-workers
  • Extensive interpersonal, oral, and written communication skills
  • Completes tasks accurately, with a great attention to detail, and on-time
  • Ideal candidate can see problems before they arise and troubleshoot; Identifies and resolves problems in a timely manner
  • Follows policies, procedures and instructions
  • Maintains well organized systems, confidentiality and professional boundaries
  • Takes initiative, anticipates program needs whenever possible
  • Able to manage frequent change, delays, unexpected events, and competing demands
  • Good listening skills, and gets clarification where needed
  • Able to lean into challenge and give 100% while at work; always supporting the company mission
  • Ability to work in a constant state of alertness and in a safe manner


  • Preferred: LPN or similar level of medical training
  • Advanced computer skills to include, Windows, Mac OS, Office, Acrobat and Google Docs
  • Office Management and customer service experience
  • Must maintain current CPR (from a classroom training) and First Aid certification. No substitutions can be accepted for First Aid certification (i.e. Wilderness First Aid, Wilderness First Responder, etc.).
  • Maintain a current NVCI (Non-Violent Crisis Intervention Training) certification
  • Ability to pass a thorough background check and drug screen
  • Valid driver's license with clean record
  • Provide annual physical and TB clearance to meet the physical requirements of this position
  • Must be 21 years or older.


  • Monday-Friday 7:30am-4:00pm
  • Office location will be split between both programs; it will be necessary to travel between Hilo and Ka'u as needed to support the Wellness Department:


With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, frequent sitting, standing and walking, may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and or moving up to 25 pounds.

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