Pacific Quest
  • Hilo, HI, USA
  • 14
  • Hourly
  • Full Time

Medical, Dental, Vision


Primary Purpose:

The Clinical Coordinator supports the Clinical Director and Clinical Operations Manager and the operations of the Clinical Department and provides administrative support and compliance monitoring for clinical services. The Clinical Coordinator works under the supervision of the Clinical Operations Manager and Clinical Director. 

Essential Duties and Responsibilities: 

  • Know and respond to PQ philosophy, policies, procedures, and Sustainable Growth model
  • Administrative duties include:
    • Composes/types correspondence
    • Scanning and uploading protected health information
    • Monitors secure faxes, sends and delivers faxes
    • Tracking community service hours and producing reports
    • May answer/screens telephone calls, arranges conference calls
    • Monthly receipt audit for Clinical Operations Manager and Clinical Director
    • Supports and assists with schedules for clinical team 
    • Provides high quality, responsive customer service
    • Prepares outgoing mail and correspondence, including email and faxes
  • Supports Clinical Operations Manager with the EMR (electronic medical record) auditing which includes weekly audits
  • Facilitate the completion of Student Surveys as directed by the Alumni and Family Services Liaison
  • Supports Clinical Operations Manager with Neuro/Psychological Testing process
  • Supports Clinical Operations Manager and Clinical Office Manager with Integrative Psychiatric appointment scheduling
  • Photo distribution as assigned
  • Prepares and sends standard records requests
  • Assists with Family Program set up and clean-up
  • Participates in weekly Clinical meeting 
  • Attends supervision meetings with Clinical Operations Manager and Clinical Director
  • Utilizes supervision productively to enhance effectiveness

Additional Duties:

  • Additional duties as assigned


  • Works independently to make decisions that are in the best interest of company, team and clients
  • Identifies and resolves problems in a timely manner
  • Maintains confidentiality and professional boundaries; adheres to Company confidentiality policies
  • Ability to work independently
  • Completes tasks accurately and on time
  • Takes initiative, anticipates program needs whenever possible
  • Able to deal with frequent change, delays or unexpected events
  • Follows policies, procedures, instructions, responds to management direction
  • Prioritizes and plans work activities
  • Ability to treat all residents and coworkers with dignity respect
  • Ability to work in a constant state of alertness and in a safe manner
  • Able to lean into challenges and give 100% while at work


  • High school diploma with at least three years related experience and/or training
  • Well-developed computer skills, including proficiency in Microsoft Office (e.g., Word, Excel, PowerPoint), Google Drive/Calendars, internet
  • Ability to learn and master Best Notes and Blue Step for purposes of administrative oversight, training, and template development
  • Must provide and maintain current CPR/First Aid certification.  CPR certifications must be from a classroom training, and no substitutions for First Aid certs (i.e. Wilderness First Aid, Wilderness First Responder) can be accepted
  • Maintain a current NVCI (Non-Violent Crisis Intervention Training) certification provided by Pacific Quest
  • Ability to pass a thorough background check and drug screen
  • Valid driver's license with clean record; maintain proper submissions of drivers abstract and/or personal auto insurance requirements
  • Annual physical and TB clearance required
  • Preferred age requirement 21 years or older

Work Hours:

  • As determined by manager

Physical Demands:

With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Continuous use of  hands and arms, occasional stooping, kneeling, frequent sitting, standing and walking, may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include occasional lifting and or moving up to 25 pounds.

Full Job Description
Pacific Quest
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Share This Page
Why Pacific Quest Clinical Model Wellness Program Horticulture Therapy Academic Curriculum Rites of Passage Program Safety Admissions Volcano FAQs Facebook Twitter YouTube Contact Us Privacy Policy Pacific Quest Foundation Image Map
Image Map
logo Apply Blog Donate Careers Who We Are Whom We Serve Our Approach Our Programs Admissions Contact